How to access and manage you subscription account.
The Product & Subscription
We recommend subscribing to once every three months. Our 100ml refills will last around three months but everyones home and environment is different. Things that will affect the rate of diffusion included amount of reeds and temperature of your home.
Turn the reeds once a week for maximum and continuous scent throw. Always wear protection when handing the reeds.
Absolutely! You can pause, skip, cancel and change your preferences at any time. If you fancy a new fragrance just log in to your account and update your preferences its that easy!
Once you have replenished your diffuser pot, simply pop the empty bottles back in the box they came in, stick on the free returns label and post through your local post box.
We use vegan augeo crystal which makes up 83% of our diffuser.
- No oral or inhalation toxicity
- Not harmful to humans, animals or the environment.
- Made from renewable feedstock.
Yes! We do offer a one off as we appreciate not everyone likes the commitment of a subscription and you shouldn't have to miss out because of that! They are slightly more expensive to buy as a one off so we always encourage our customers to subscribe!
Shipping & Delivery
From ordering anticipate 2-4 days. As we are a small business there is sometimes intances where this can take longer.
We believe you shouldn't have to pay for shipping so all shipping is free.
We use Royal Mail 48 hour tracked
If you order before 12pm Monday - Friday we will dispatch the same day. Bank holidays and weekends our courier doesn't dispatch.
Returns & Refunds
Due to the nature of the product we cannot offer returns.
Please get in touch and we will deal with the situation on a case by case basis.
You will be asked to provide evidence of the product arriving damage. We will resend the product.
Once your refill bottles are empty you are able to be send them back to us using the free returns label provided.